RETURNS AND REFUNDS POLICY  

Introduction  

Welcome to Glowingflower Returns & Refund Policy. As a premier destination for high-quality men's and women's accessories, proudly managed by Vortex Media Innovations, we are committed to ensuring a smooth and hassle-free shopping experience. Our goal is to not only meet but surpass your expectations with every order. This policy provides detailed guidelines on returns, exchanges, and refunds for purchases made on our platform.   
 

Throughout this document, "you," "customer," and "buyer" refer to individuals making purchases from our website, while "we," "us," and "our" denote Glowingflower and our dedicated team. By placing an order with us, you acknowledge and accept the terms outlined in this Returns & Refund Policy. We encourage you to read this carefully to facilitate a stress-free and seamless shopping experience.   
 

Policy Agreement   
 

By purchasing from our website, you agree to abide by the conditions outlined in this Returns & Refund Policy and comply with the specified requirements.   
 

Returns & Refund Process   
 

To qualify for a return and refund, the following conditions must be met:   
 

• Original Packaging: Items must be returned in their original, unopened packaging.  
• Tags & Labels: All labels, tags, and accompanying documentation must remain intact.  
• Product Condition: The accessory must be unused, undamaged, and free from any modifications.  
• Processing Timeline: Refunds are usually processed within 5-7 business days after the returned item has been received and inspected.   
   

Refund Eligibility   
 

To begin the return process, please contact our customer support team with the following details:   
 

• Your order number for reference.  
• A clear explanation of the return request.  
• Supporting images or documents, if required.  
• Your contact information for further assistance.  

For a refund to be approved, the product must be in its original packaging, unworn, and include all original tags. Once the return is inspected and validated, the refund will be credited to the original payment method within 5-7 business days.   
 

Partial Refunds   
 

In specific cases, a partial refund may be issued under the following circumstances:   
 

• If the item shows slight wear, minor damage, or has missing components, an evaluation will determine the refund amount.  
• Return shipping costs are the customer’s responsibility. Shipping fees are non-refundable unless the return is due to an error on our part.   
   

Non-Refundable Items   
 

Certain products are not eligible for refunds, including but not limited to:   
 

• Customized Items: Personalized or custom-made accessories cannot be returned unless they arrive defective or incorrect.  
• Hygiene-Sensitive Products: Personal care accessories, grooming products, or items that come in direct contact with the skin (e.g., earrings) are non-returnable once opened or used, in compliance with hygiene standards.  
• Packaging & Condition: Accessories must be returned in their original packaging with all tags attached for a return to be accepted.  
• Visible Damage & Modifications: Items that show evident signs of use, noticeable damage, or alterations beyond standard handling will not be eligible for a return.   
   

Contact Us   
 

We understand that shopping online can sometimes be challenging, and we are here to assist you at every step. If you have any questions or require further clarification regarding our Returns & Refund Policy, please reach out to our support team at vortexmediainnovations@gmail.com. We are always available to help and ensure that your shopping experience remains effortless and worry-free.