Introduction
Welcome to Glowingflower, your trusted destination for premium men's and women's accessories, proudly operated by Vortex Media Innovations. We are dedicated to offering a seamless and dependable shipping experience for all our valued customers. This Shipping & Delivery Policy outlines the procedures we follow when dispatching and delivering products purchased from our platform.
Throughout this document, "you," "customer," and "buyer" refer to individuals placing orders, while "we," "us," and "our" denote Glowingflower and our dedicated team. By completing a purchase, you confirm your understanding and agreement with the terms specified in this policy. We recommend reviewing this policy thoroughly to ensure a hassle-free shopping experience.
Shipping Coverage
We currently ship orders across India, ensuring nationwide accessibility. At present, we do not offer international shipping, but we are continuously exploring opportunities to expand our reach in the future.
Order Processing Time
Once your order is successfully placed, our team begins the processing phase within 1 to 2 business days, excluding weekends and public holidays. After processing is complete, you will receive an email confirmation containing essential shipping details, including a tracking number to monitor your order’s status.
Estimated Delivery Duration
We strive to deliver orders within a standard timeframe of 3 to 8 business days, ensuring that your premium men's and women's accessories reach you in pristine condition. However, delivery times may vary slightly due to location-based factors and unforeseen circumstances such as logistical challenges or weather disruptions.
Unsuccessful Delivery Attempts
If our courier partner is unable to complete delivery due to incorrect address details, recipient unavailability, or package refusal:
Handling Damaged or Missing Shipments
If you receive a damaged package, please notify our customer support team within 48 hours of delivery. To expedite the resolution process, we may request photographic evidence of the damage.
For lost shipments, we will collaborate with our logistics partners to investigate. Once the issue is confirmed, we will either process a replacement order or issue a refund, depending on product availability at the time.
Special Shipping Considerations
Certain items, such as oversized or fragile products, may be subject to specific shipping conditions or restrictions. Any applicable details will be clearly stated in the product description to ensure transparency before you complete your purchase.
Need Assistance?
For any inquiries related to shipping, delivery, or order tracking, please reach out to our customer support team at vortexmediainnovations@gmail.com. We are always available to assist you and ensure a smooth and satisfactory shopping experience.
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